Privacy Policy
Last updated: January 1, 2026
1. Information We Collect
moonabounceflw.quest collects information that you provide directly to us when using our services:
- Contact Information: Name, email address, phone number, and mailing address when you book tours, place orders, or contact us.
- Booking Information: Tour preferences, dates, group sizes, dietary requirements, and accessibility needs.
- Payment Information: Payment details are processed securely through our third-party payment processor. We do not store credit card numbers.
- Newsletter Subscriptions: Email address when you sign up for our newsletter.
- Website Usage: Anonymous usage data through cookies including pages visited, time spent, and browser type.
2. How We Use Your Information
We use your personal information to:
- Process tour bookings and product orders
- Communicate about your reservations and purchases
- Send newsletters and promotional content (with your consent)
- Improve our website, services, and customer experience
- Comply with legal obligations
- Respond to your inquiries and provide customer support
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only with:
- Payment processors for transaction processing
- Email service providers for newsletter delivery
- Analytics tools for website improvement (anonymized data only)
- Legal authorities when required by law
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. The types of cookies we use include:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Request a copy of data we hold about you
- Withdraw consent for data processing
- Lodge a complaint with a data protection authority
7. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. Booking records are retained for 3 years. Newsletter subscriptions remain active until you unsubscribe.
8. Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
10. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us at:
Email: [email protected]
Address: 142 Subterranean Way, Greenfield, OR 97411
Phone: (541) 555-GROW (4769)